Terms of service
Terms of Service
This website is operated by ErdeGora. Throughout the site, the terms "we," "us," and "our" refer to ErdeGora. By visiting our site and/or purchasing from us, you agree to be bound by these Terms of Service ("Terms"), including any additional policies referenced herein. Please read them carefully before using our website.
Our store is hosted on Shopify Inc., which provides the e-commerce platform allowing us to sell products and services to you.
Section 1 – Online Store Terms
By agreeing to these Terms, you confirm that you are of legal age in your place of residence. You may not use our products for any illegal or unauthorised purpose or in violation of any applicable laws. Any breach of these Terms will result in immediate termination of your access to our Services.
Section 2 – General Conditions
We reserve the right to refuse service to anyone for any reason at any time. Credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without our express written permission.
Section 3 – Accuracy, Completeness, and Timeliness of Information
Material on this site is provided for general information only. We are not responsible if information is inaccurate, incomplete, or outdated, and it should not be relied upon as the sole basis for decisions.
Section 4 – Modifications to the Service and Prices
Prices may change from time to time. Any price change will not affect orders already confirmed. We reserve the right to modify or discontinue the Service at any time. We shall not be liable for any modification, suspension, or discontinuance of the Service.
Section 5 – Products or Services
We've made every effort to display products as accurately as possible, but we cannot guarantee colour accuracy on all screens. We reserve the right to limit sales of products to any person or region and to discontinue any product at any time. Products are subject to our Return & Refund Policy.
Section 6 – Accuracy of Billing and Account Information
We reserve the right to refuse or cancel any order. If we cancel an order, we will notify you by email and issue a full refund promptly. You agree to provide accurate and complete purchase and account information for all orders.
Section 7 – Optional Tools
We may provide access to third-party tools over which we have no control. Such tools are provided "as is" without warranties, and use is entirely at your own risk.
Section 8 – Third-Party Links
Some content or services available through our site may include materials from third parties. We are not responsible for their content or accuracy. Please review their policies before engaging in any transaction.
Section 9 – User Comments and Submissions
If you send us ideas, suggestions, or other submissions, you agree that we may use them without restriction or compensation. You are solely responsible for your submissions and their accuracy, and they must not violate any third-party rights or contain unlawful content.
Section 10 – Personal Information
Your submission of personal information is governed by our Privacy Policy, which forms part of these Terms.
Section 11 – Errors, Inaccuracies, and Omissions
We reserve the right to correct errors and update information at any time, including after an order has been submitted. If a pricing error affects your order, we will contact you before proceeding.
Section 12 – Prohibited Uses
You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to violate any laws or third-party rights; (c) to harass, abuse, defame, or discriminate; (d) to submit false or misleading information; (e) to upload malicious code; (f) to collect personal information of others without consent; (g) to spam or scrape; or (h) to interfere with site security. We may terminate your access for any prohibited use.
Section 13 – Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of the Service will be uninterrupted, secure, or error-free. Products and services are provided "as is" without warranties of any kind, to the extent permitted by law.
Nothing in these Terms limits our liability under applicable EU consumer protection law, including liability for defective products, breach of statutory guarantees, or misleading descriptions. Our liability to consumers is always subject to the mandatory protections provided by the laws of your country of residence.
Section 14 – EU Consumer Rights
If you are an EU consumer, you benefit from mandatory consumer protection provisions under the laws of your country of residence. Nothing in these Terms affects those rights. In particular:
- You have a statutory right to a minimum 2-year guarantee on products
- You have a 14-day right of withdrawal for online purchases (see our Return & Refund Policy)
- Prices shown include applicable VAT
Section 15 – EU Online Dispute Resolution
If you are an EU consumer and have a complaint that we have not resolved to your satisfaction, you may use the European Commission's Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr. Our email address for ODR purposes is info@erdegora.store.
We are not obliged to participate in alternative dispute resolution, but we will always try to resolve complaints directly and fairly.
Section 16 – Indemnification
You agree to indemnify and hold harmless ErdeGora, its affiliates, partners, and employees from any claims arising from your breach of these Terms or violation of any law or third-party rights.
Section 17 – Severability
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions remain valid and enforceable to the fullest extent permitted by law.
Section 18 – Termination
These Terms remain effective unless terminated by you or by us. We may suspend or terminate access if you fail to comply with these Terms. You remain liable for all amounts due up to the date of termination.
Section 19 – Governing Law
These Terms are governed by and construed in accordance with the laws of the Netherlands. For EU consumers, this does not affect the mandatory consumer protection laws of your country of residence.
Section 20 – Changes to Terms of Service
We reserve the right to update or change any part of these Terms by posting updates to this page. Your continued use of the website following any changes constitutes acceptance of those changes.
Section 21 – Contact Information
Questions about these Terms should be sent to:
ErdeGora
📧 info@erdegora.store
🌍 Registered in Sevenum, The Netherlands
💶 VAT NL004929705B43
We normally reply within 2–3 business days.