Privacy policy

At ErdeGora, your privacy matters as much as your comfort while you're AFK. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us in any way.

By using this site, you agree to how we handle data as described below. If anything here doesn't feel right, reach out — we're happy to clarify.

1. Who we are

ErdeGora Registered in the Netherlands VAT number: NL004929705B43 Email: info@erdegora.store

"We," "our," or "us" means ErdeGora. "You" means anyone who visits, uses, or purchases from our store.

2. What information we collect

We collect personal information to process your orders, deliver your items, and make your experience smooth:

  • Contact details — name, address, phone number, and email
  • Order details — what you bought, billing and shipping information, and payment confirmation
  • Account details — username, encrypted password, and order history (if you create an account)
  • Shopping behaviour — items you view, save, or add to your cart
  • Customer support info — messages and details you share when contacting us

We collect this directly from you, automatically via cookies, or through trusted partners like Shopify and Printful.

3. Cookies & analytics

We use cookies to keep our site running, remember your preferences, and understand how visitors use our store. Essential cookies (like keeping your cart saved) are always active. Analytics and preference cookies require your consent via our cookie banner.

You can manage cookies in your browser settings, though blocking some may affect site functionality. For details on Shopify's cookies: https://www.shopify.com/legal/cookies

4. How we use your information

We use your data to:

  • Process orders, payments, and deliveries
  • Provide customer support and respond to messages
  • Personalise your shopping experience
  • Send order confirmations, shipping updates, and important store information
  • Improve our products and website
  • Detect and prevent fraud or misuse
  • Send marketing emails about new products and updates (only if you opt in)

You can unsubscribe from promotional emails anytime via the "unsubscribe" link in any email or by contacting us directly.

5. How we share your information

We only share your data with partners who help us run ErdeGora responsibly:

  • Shopify — our store platform and payment processor
  • Printful — our production and fulfilment partner
  • Shipping carriers — to deliver your order
  • Service providers — for email, analytics, or payment verification

We never sell or rent your personal data. Public reviews or comments you post on our site are visible to other visitors.

6. International data transfers

We work with trusted partners located worldwide, including Europe, the US, and Asia. Your data may be transferred and processed outside your home country. When this happens, we rely on legally recognised safeguards such as EU Standard Contractual Clauses to keep your data protected.

7. How long we keep your data

We retain your data only as long as necessary:

  • Order and transaction data: 7 years to meet Dutch tax obligations (Belastingdienst)
  • Customer support communications: up to 2 years after resolution
  • Marketing consent records: until you withdraw consent

After these periods, your data is deleted or safely anonymised.

8. How we protect your data

We use secure servers, encrypted payment processing, and follow Shopify's strict data protection standards. No system is completely foolproof — if you ever suspect an issue with your data, contact us immediately.

9. Children's privacy

Our site is not intended for children under 16, and we do not knowingly collect data from them. If you believe a child has shared information with us, email info@erdegora.store and we'll remove it promptly.

10. Your rights (GDPR / EU & UK)

If you're in the EU or UK, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Restrict or object to how we process your data
  • Withdraw consent for marketing at any time
  • Request a portable copy of your personal data

To exercise any of these rights, email info@erdegora.store. We may verify your identity before making changes for security reasons. If you're not satisfied with how we handle your data, you can file a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority) at autoriteitpersoonsgegevens.nl, or your local equivalent.

11. Contact us

ErdeGora Email: info@erdegora.store

Registered in: The Netherlands

VAT: NL004929705B43

In short: We only collect what's needed to process your orders, communicate with you, and make your ErdeGora experience better. We protect your data, never sell it, and fully respect your privacy — because trust is the foundation of everything we do.